Refund policy

Return and Refund Policy

You may request a return for eligible items within 14 days after delivery. This return window does not apply to fabric purchased by the roll.

By the Roll Orders — Final Sale

All fabric purchased “by the roll” is final sale. We do not accept returns for any by-the-roll orders.

Return eligibility

Items must be unused, in the same condition received, with tags, in the original packaging, and accompanied by proof of purchase. Contact us before sending a return. Items sent without prior authorization may not be accepted. Sale items and gift cards are not returnable.

Return shipping

Returns are not free. The customer is responsible for return-shipping costs.

How to request a return

Email fixelonlinellc@gmail.com with your order number and the item(s) you wish to return. Approved returns should be sent only to:

Eovea Fabric Returns Center
750 E 14th Street, Ste 111
Los Angeles, CA 90021

Damages and issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can review the issue and make it right.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post it.

Exchanges

For the fastest exchange, return the eligible item and place a separate order after the return is accepted.